Objective 1
Help more patients get into appropriate, affordable care faster.
53% complete
O1·KR1
Increase unique patients completing an insurance-covered appointment by 30%.
Now 147,200 · Goal 156,000 patients
Nov 4, 2026
Paid search + employer channel driving ahead of plan; 94% to target.
O1·KR2
Reduce median time from patient search to first completed appointment by 25%.
Now 7.1 · Goal 6 days
Nov 3, 2026
Same-week availability filter shipped; impact slower than modeled in rural markets.
O1·KR3
Increase search-to-completed-first-appointment conversion by 20%.
Now 19.4 · Goal 21.6 %
Nov 2, 2026
Intake form redesign A/B test running; early read +4% relative.
Objective 2
Build a provider network with capacity where patients need it.
57% complete
O2·KR1
Increase monthly active providers completing insured appointments by 25%.
Now 48,100 · Goal 50,000 providers
Nov 2, 2026
Strong onboarding month; churn flat. On track.
O2·KR2
Reduce time from completed provider application to first insured appointment by 30%.
Now 41 · Goal 31.5 days
Nov 1, 2026
Credentialing backlog with two major payers adding ~9 days. Escalated.
O2·KR3
Reduce searches with no suitable in-network provider within seven days by 40% (by geography, insurance, specialty).
Now 16.8 · Goal 13.2 %
Nov 4, 2026
Targeted recruiting in TX/FL child & adolescent improving; Medicaid gaps persist.
Objective 3
Make Headway the platform providers rely on to run their practices.
66% complete
O3·KR1
Increase share of active providers using Headway for both documentation and scheduling by 20 pp.
Now 44 · Goal 51 %
Nov 4, 2026
Notes GA drove adoption jump; templates most-requested feature.
O3·KR2
Reduce provider administrative time per completed appointment by 30%.
Now 11.9 · Goal 9.8 min
Nov 3, 2026
AI note drafting beta shows 4 min savings; rollout gated on clinical review.
O3·KR3
Reduce active-provider churn by 20%.
Now 2.5 · Goal 2.4 %/mo
Nov 2, 2026
Payment-timing fixes reduced churn among new providers significantly.
Objective 4
Deliver better care experiences and demonstrate value to health plans.
54% complete
O4·KR1
Capture baseline and follow-up outcome measures for 70% of eligible treatment episodes.
Now 48 · Goal 70 %
Nov 2, 2026
PHQ-9/GAD-7 auto-send live; follow-up capture lagging at 6 weeks.
O4·KR2
Improve share of measured patients achieving clinically meaningful improvement by 10 pp.
Now 53 · Goal 62 %
Nov 1, 2026
Cohort comparability not yet established; measurement protocol under review.
O4·KR3
Renew 95% of payer contracts due for renewal.
Now 92 · Goal 95 %
Nov 4, 2026
11 of 12 renewals signed; final contract in redlines.
Objective 5
Grow revenue while improving the economics and reliability of each appointment.
59% complete
O5·KR1
Increase net revenue by 35%.
Now 127 · Goal 135 $M (indexed)
Nov 4, 2026
Volume and rate mix ahead of plan; Q4 forecast reaffirmed.
O5·KR2
Reduce operating cost per completed appointment by 20%.
Now 11.2 · Goal 10 $
Nov 3, 2026
Support automation savings realized; cloud costs above forecast.
O5·KR3
Reduce claim denials by 30%.
Now 5.6 · Goal 4.2 %
Nov 2, 2026
New payer eligibility rules spiked denials in Oct. Pre-submission checks in progress.
O5·KR4
Deliver 99.5% of provider payments on time and accurately.
Now 99.3 · Goal 99.5 %
Nov 1, 2026
Two minor incidents this month; root causes patched.
Objective 6
Turn company priorities into faster decisions and reliable execution.
66% complete
O6·KR1
Deliver 85% of committed cross-functional milestones on time.
Now 78 · Goal 85 %
Nov 2, 2026
Two milestones slipped due to dependency on payer integrations.
O6·KR2
Reduce median time from escalated issue to accountable executive decision by 40%.
Now 5.5 · Goal 6 days
Nov 1, 2026
Weekly decision forum is working; median now 5.5 days.
O6·KR3
Reduce recurring planning and reporting hours by 30% through simpler processes and automation.
Now 1,090 · Goal 840 hrs/qtr
Nov 4, 2026
Dashboard automation delayed; manual reporting still dominant.