Dummy data - for testing purposes only
headway← All OKRs

Objective 3 · O3·KR3

Make Headway the platform providers rely on to run their practices.

Reduce active-provider churn by 20%.

On track

Baseline

3 %/mo

Current

2.5 %/mo

Target

2.4 %/mo

Progress to target

83%

Weekly trendLast 10 weeks

Ownership

RFRutger Flohil

Team: Customer Success & Experience

Objective lead: Jake Poses

Key risks

  • Regulatory review required
  • Dependency on payer partner timelines

Initiatives

Update history

  1. Nov 2, 2026·Rutger FlohilOn track

    Payment-timing fixes reduced churn among new providers significantly.

  2. Oct 21, 2026·Jake PosesAt risk

    Mid-quarter review complete; plan adjusted based on latest data.

  3. Oct 7, 2026·Rob SadowOn track

    Kickoff: baseline locked, initiatives staffed.